Returns Policy

Return of Merchandise

The full amount (excluding the shipping fee, and taxes, if any) will be credited in the same format as the original form of payment if the returned item is postmarked within 14 calendar days of the shipping date on the proof of purchase and accompanied by the original return form.

After 14 calendar days, all merchandises are not eligible for return.

Unless otherwise stipulates by law, the original order’s shipping fee and taxes, if any, are non-refundable.

Processing Fee

Under our Return and Refund Policy, a processing fee of HKD 50 will be charged for each domestic return. A processing fee will be deducted from the amount to be refunded for any items returned with the respective return codes.

METHOD FOR RETURNS

Making a return is easy. We accept returns via post and store drop off. Please CONTACT US for return guidance.

Items purchased at Tommy Hilfiger stores cannot be returned or exchanged online.

Canceling Orders

If you wish to cancel your order, you can request before the order is shipped (9AM cut off). Please contact us and provide your order number. Please refer to terms and conditions for more details.